Complaints Process
Orange Financial Services Ltd values your feedback and is committed to resolving complaints fairly, timely, and transparently.
How to make a complaint
Email your complaint in writing to admin@orangenetwork.co.nz.
Our process
- We acknowledge receipt within 2 working days
- We investigate by speaking with involved parties and reviewing documentation
- We provide a formal written response within 28 days
External dispute resolution
If you are unsatisfied with our response, you may escalate to the Financial Dispute Resolution Service:
- Phone: 0508 337 337
- Email: enquiries@fdrs.org.nz
- Address: Freepost 231075, PO Box 2272, Wellington 6140